You are not the only QuickBooks user who has seen Error 12029 when trying to update payroll or QuickBooks software. This common mistake can jeopardize your job and cause unnecessary stress. In this blog, we will talk about what causes QuickBooks Payroll Error 12029, how to fix it, and what you can do to avoid it in the future.
What Is QuickBooks Payroll Error 12029?
When QuickBooks attempts to connect to the internet, it typically encounters error 12029 due to a timeout or connection issue. It commonly happens during:
- Payroll updates
- QuickBooks software updates
The error message can say: “Failed to download the payroll updates.” Error 12029: QuickBooks can not get to the server because the network timed out.
Common Causes of QuickBooks Error 12029
If you know what caused the problem, you can solve it correctly. These are the most common reasons:
Problems with the Internet Connection
If your internet connection is weak or unreliable, QuickBooks may not be able to connect to the update server.
Firewall or Security Settings
QuickBooks may not function properly if you have firewalls, antivirus software, or internet security settings that are too restrictive.
SSL settings that are not correct
Internet Explorer’s SSL settings can cause internet connection issues. QuickBooks connects to the internet using these parameters.
Setting up your browser
QuickBooks may experience issues communicating with servers if Internet Explorer is not set as the default browser.
Server Side Timeouts
There may be occasions when the QuickBooks server does not respond quickly enough, which can cause a timeout error.
How to Fix QuickBooks Payroll Error 12029
Try these steps to fix it:
- Check Your Internet Connection
- Open a new browser and visit a safe site.
- If it doesn’t load, troubleshoot your internet connection first.
- Configure Firewall & Antivirus
- Make sure exe, QBUpdate.exe, and related services are allowed through your firewall.
- Temporarily turn off your antivirus software and check if the error persists.
- Use QuickBooks Tool Hub
- Install QuickBooks Tool Hub if needed.
- Open it and go to the Network Issues
- Run QuickBooks Connection Diagnostic Tool.
- Verify SSL and Internet Explorer Settings
- Open Internet Explorer → Go to Settings → Internet Options → Advanced tab.
- SSL 2.0 and 3.0 must be enabled.
- Also, ensure that Internet Explorer is your default browser.
- Update QuickBooks Manually
If automatic updates aren’t working:
- To update QuickBooks Desktop, select Help → Update Now.
- Click Get Updates, then restart QuickBooks.
- Restart Your Computer and Router
Rebooting your PC and network sometimes fixes temporary connection troubles.
Preventing QuickBooks Error 12029 in the Future
To avoid running into this issue again, here are a few tips:
- Make sure your Windows and QuickBooks are up to date.
- Check firewall and antivirus settings often to ensure QuickBooks has proper rights.
- For a more consistent internet connection, use a wired connection whenever you can.
- Do not use QuickBooks when running more than one network-heavy program.
Still Facing Issues? Get Expert Help
If none of the aforementioned alternatives work, it may be time to get help from a specialist. For more sophisticated help, you can call QuickBooks Support or a trained QuickBooks ProAdvisor.
Final Thoughts
QuickBooks Payroll Error 12029 or QB online error 6240 may sound scary, but most of the time, all you need to do is fix a connection or security configuration. You can quickly get back on track and keep your payroll going smoothly if you follow the appropriate measures.